FAQs

Ordering

 

How will I know if my order has been successfully placed?
You will receive an Order Confirmation email from Bulo Shoes. This will be sent to the email address you provided when you placed your order. The email will contain your order number and a summary of your order. 

How do I cancel or modify my online order?
Your order can be modified or cancelled as long as you have not received your shipment notification email. This email has the subject " Your order has been shipped!" You should reach out to us via phone for the fastest customer service at 415-255-4939 to modify your order.

Why was my order cancelled?
If you’ve received an email from Bulo Shoes stating that your entire order or an item in your order was cancelled, we apologize for the inconvenience. This can occur for certain reasons. Please contact customer service with questions or to place a new order.

 

Returns & Exchanges

 

How can I return an item I purchased online?
Please refer to our Return Policy and easy-to-follow steps for processing returns and exchanges.

How can I return an item I purchased instore?
Please refer to our  Return Policy and easy-to-follow steps for processing returns and exchanges.

 

Products

 

Do you offer price adjustments?
No. We do not offer price adjustments. If you are unhappy with a purchase please refer to our Return Policy 

How do your online inventory compare with what I will find in stores?
Inventory displayed on buloshoes.com is the same inventory at our San Francisco Retail Store.

How do your online prices compare with what I will find in stores?
Prices displayed on buloshoes.com are the same as the prices at our San Francisco Retail Store.

 

Bulo Rewards

 

What is the Bulo Rewards Program? How do I become a member?
The Bulo Rewards Program members get an enhanced Bulo experience, plus great benefits! To learn more about our membership program click here.