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Returns + Policies

Holiday Returns

Items shipped by Bulo between December 1 and December 24, 2018, may be returned or shipped by January 10, 2019. 

Final Sale items may not be returned.


Buloshoes.com Returns

  • Merchandise must be returned or shipped within 14 days of delivery
  • Merchandise must be returned inside its original package and in brand new condition
  • Return shipping labels are located inside the package. They cost $12. (if you decide to use our label, this price will be deducted from your refund)
  • Gift cards cannot be returned.
  • Final Sale items may not be returned.

Returns postmarked more than 14 days after delivery will be refunded to a Bulo gift card. After 30 days, Bulo will only accept returns where a manufacturer's defect was found. 


In-Store Pickup (San Francisco only)

Orders placed for in-store pickup must be picked up within 14 days. After 14 days, your order will be canceled and payment refunded. 

Returning in Store

Just bring your receipt or packing list along with your ID to our store, located at 418 Hayes Street in San Francisco, California. The first available Manager will be happy to assist you.

(Wondering about returning an item you bought in person? Contact our SF store: hayes@buloshoes.com)


Bulo does not offer exchanges. The return of your initial purchase will be treated as a completely separate order from any new purchases that you make. For the best service and selection, please call (415) 255 4939 or e-mail contact@buloshoes.com for assistance.



  • We will initiate your refund on the same day that we receive your return, but the amount may take 1-5 business days to appear on your statement, depending on your bank.
  • Shipping or delivery fees are not refundable, so most of our clients choose Free Shipping at checkout.

Gifts + Gift Cards

  • When returning a gift that was purchased for them, customers will be refunded in the form of a gift card.
  • Gift Cards can't be returned.

International Returns

Sorry, we are unable to provide return shipping labels for international orders at this time. International customers are responsible for return shipping.


Privacy Policy

Buloshoes.com uses Google Analytics to collect visitor data and analyze traffic on our site. This information helps us understand customer interests and improve our store. This data will never identify you personally. The techniques used do NOT collect personal information. Bulo Shoes will not collect any personal information about you except when specifically and knowingly provided by you. None of our partners will sell, give, or trade the statistics they store to any 3rd parties. Depending on the browser you use, you can set your preferences to block/refuse cookies and/or notify you before they are placed. You can also visit this page to learn how to opt out of Google interest-based ads.

Security Policy

Buloshoes.com uses Secure Sockets Layer (SSL) technology to protect the security of your credit card information as it is transmitted to us. SSL uses an encryption program to encrypt the information you provide, as it travels from your computer to our website's servers. For your safety and security, you may need to re-enter your billing information each time you make a purchase with us.


We reserve the right to change these policies at any time.

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